Delivery, Payment & Integrity

Lets’ keep it simple:

We believe that honesty, communication and mutual respect is the solution.

For everything.

Shipping & Delivery

Worldwide tracked shipping: €9

We ship with either PostNord ord DHL Parcel Connect. So far, since we only sell small stuff, it’s very likely we’ll ship with PostNord.

Delivery time depends on where you live. In most cases it should take a week, but please allow up to 3-4 weeks if you live outside the normal postal route.

(Actually it’s not *total* worldwide shipping, but the postal service cover 95% or so of the countries in the world. If we for some reason cannot ship to you, we’ll of course refund your order.)

Due to the corona crisis, please allow some extra time for shipping. (This is written in April 2020, if you read this much later and there’s no crisis anymore, it’s obviously not valid and I just forgot to delete it.)

Please note that if you live outside EU, it’s possible that you might have to pay custom fees and local taxes. That’s nothing we can do anything about, so please bear that in mind.

Payments

Easy, secure and fast payments with Klarna or PayPal

Delivery, Payment & Integrity 1

Easy and secure payments with Klarna or Paypal. Choose on of the many payment options if you have Klarna in your country, or pay by card if you’re from anywhere else. If you prefer PayPal, we offer that too… or at least we plan to, site still under construction 🙂

Returns

Return within a month

Email us before returning anything and we’ll see if we can solve your problem.

If you’d like to return anything within a month (from ordering) you’re of course very welcome to do so. Unused and resellable, please, otherwise we’d have to charge you a small fee from the refund. Please email us first anyway so we know.

However, we feel that it’s kind of crazy to ship things back and forth just to have a look, so please, if you’re unsure, please wait a little and purchase when you’ve made up your mind. For the same reason, we don’t offer free returns – we’ll deduct the return shipping (€9) from your refund. Thanks for understanding and respecting the planet.

Kindness Pledge

Kindness is our main driving force. We couldn’t live with ourselves running a business with dissatisfied customers. If we do our best, we might inspire you to do your best, which might inspire… well, let’s see, but seems like good things happening when you do it like that.

We will do what we can to make you as a customer happy and content. If we have made a mistake, we will solve it. If something has gone wrong beyond our control, we will of course do what we can to fix it as well. Fantastic service is not a value word, but how we naturally act. Of course we’ll make mistakes sometimes – we’re ordinary (but unique and magical) people just like you. But we still try our best to make the world a little better and kinder place to live. A world where we breath a little deeper, and where the air is a little cleaner. And we’re all a little bit more content.

Integrity  & Privacy Policy

We promise to take good care of your information, and to keep it to ourselves. In order to run the store, we need to collect some data though: we save your information in our customer database so that we recognize you for future purchases and can follow up on old orders. No payment information is stored on our server but is handled securely by Klarna. We automatically receive and store anonymous information (via Google analytics) from your browser, including your IP address, software and hardware information, and the requested page.

We promise to never spam or do anything you wouldn’t like with your information. We are the only ones who own the information collected on this site and we will never sell or share it with anyone else. After ordering, you might receive some occasional mail asking for a review after a few months; otherwise you will only hear from us if you have chosen to join our newsletter. Or when you choose to come back and shop again.

We use cookies for everything to work. By using momojord.com you agree to this. If you have some cool cookie recipes, please share them. You’re also welcome to send us some cookies from your country 🙂

Momojord.com is run by Momo Jord AB,  Älgstigen 1, 43350 Öjersjö, SWEDEN. Org.nr.559157-8421, EU VAT SE559157842101